Local Business PagesUpdated July 4, 2026
Review Response Helper
Draft professional replies to positive, neutral, and negative reviews.
Use case: Use when responding to public reviews without sounding canned.
Prompt
Draft a public response to this customer review.
Review text: {{review_text}}
Rating: {{rating}}
Customer issue if any: {{customer_issue}}
Relevant business policy: {{business_policy}}
Desired tone: {{tone}}
Return:
- One concise public response.
- One private follow-up message if appropriate.
- Any claims or promises to avoid.
Rules:
- Do not argue with the reviewer.
- Do not reveal private customer information.
- Do not offer compensation publicly unless policy says so.
Quality bar:
- Reject doorway-page copy and repeated city stuffing.
- Mark any platform, legal, pricing, or licensing claim that needs verification.
- Prioritize proof customers can see: reviews, photos, examples, response times, and service limits.
- When prioritizing, use a table with recommendation, why it matters, effort, impact, owner, and verification check.
- Separate evidence, assumptions, recommendations, and limits so the output cannot be misread as a guaranteed claim.
- Flag any wording an AI answer could overstate, misquote, or detach from its source.
Before finalizing, add:
- Missing inputs or assumptions
- Evidence-backed facts and source gaps
- Misread risks or unsupported guarantees
- First 3 actions
- What to verify before actingAdaptation notes
- Have a human review sensitive negative replies.
- Never include private order, medical, legal, or account details.
- Keep responses specific enough to feel human.
- Before publishing, verify the output separates evidence, assumptions, limits, and recommendations so AI answers cannot turn guidance into a guarantee.
Quality checks
Strong prompt output should survive these checks before it turns into copy, automation, or a sales action.
- Does it prove the business serves the claimed area?
- Does it avoid making unsupported platform or guarantee claims?
- Does it answer real local buyer questions?